Terms & Conditions

Last updated: 13 October 2025

1. Introduction

1.1 Welcome to Renovo Timbers Limited’s website — www.renovotimbers.co.nz (the Website).

Please read these Terms carefully each time you visit our Website. By accessing and using our Website, you are deemed to confirm that you have read, understood, and agreed to be bound by these Terms.

1.2 If you do not agree to any part of these Terms, you must not access, or must immediately stop accessing, our Website.

1.3 Capitalised words used in these Terms have a special meaning as set out in the Dictionary below (see clause 13).

2. Application

2.1 Access to and use of our Website is subject to:

(a) the terms and conditions set out and referred to below;

(b) any specific terms that are notified to you on the Website; and

each as amended from time to time (together, the Terms).

2.2 If you engage us to provide products or services, our Terms of Trade will apply.

2.3 This Website has been designed and developed for a service within New Zealand and is not intended for viewing or use by visitors outside of New Zealand. If you access our Website from outside New Zealand, you are responsible for compliance with any applicable laws of that jurisdiction.

All amounts stated are in New Zealand dollars and inclusive of GST.

3. Updates

3.1 We may update these Terms (or any part of them) at any time by posting an updated version on our Website. The updated version will take effect immediately upon such notice.

3.2 You are responsible for reviewing these Terms regularly to ensure that you are aware of any updates. If any updates are material, we will take additional steps to bring the changes to your attention, including by notifying you directly.

3.3 We may change the format, content and/or functionality of any part of our Website at any time.

4. Information Provided on Our Website

4.1 All information contained on our Website is provided for general information purposes only. It is not intended to be a substitute for commercial judgement or professional advice, and we do not guarantee that any information provided on our Website is accurate, complete, up to date or suitable for your intended use.

5. Communication Tools

5.1 If you use any communication tools available through our Website (such as a forum, chat room or message centre), you agree to use such tools only for lawful and legitimate purposes.

5.2 You must not use any communication tool for posting or disseminating any material unrelated to the use of our Website, including (without limitation):

offers of products or services for sale,
files that may damage any other person’s devices or software,
offensive content, or
material or data in violation of any law (including material protected by copyright or trade secrets you do not have the right to use).

5.3 When you make any communication on our Website, you represent that you own the content of the communication.

5.4 To the extent permitted by law, we are under no obligation to ensure that the communications on our Website are legitimate, nor can we monitor communications at all times. We reserve the right to remove any communication at any time in our sole discretion.

5.5 Please report any objectionable information to us using our Contact Details in clause 12 below.

6. Account

Creating an Account

6.1 You may create an Account by following the directions on our Website.

6.2 You must:

(a) ensure all information you provide when creating an Account is accurate, up to date and not misleading; and

(b) update your information via your Account if it changes.

6.3 You must not register or use more than one Account, but you may log into your Account on multiple devices.

6.4 We may verify your registration information and any updates to it. You agree to provide all necessary information and reasonable assistance we may require.

Eligibility for Use

6.5 To create an Account, you must be at least eighteen (18) years of age.

6.6 We may decline, revoke or suspend your Account at any time if we are not satisfied that you comply with our eligibility criteria.

Authorised Representatives

6.7 You may determine who is an Authorised Representative and are solely responsible and liable for their use of and access to the Website.

6.8 If a person uses your Account, that person will be deemed to be you for the purposes of these Terms. We are under no obligation to verify the identity of any person using your Account.

Suspending or Closing Your Account

6.9 You may request to close your Account by contacting us directly. We will action your request within a reasonable time, provided there are no outstanding disputes relating to your Account.

6.10 We may close or suspend your Account at any time where we have reasonable cause to do so, including where:

(a) you have breached these Terms or acted in bad faith; or

(b) we consider it necessary to:

(i) protect the integrity of our systems or Website;

(ii) prevent fraud or breaches of Applicable Law; or

(iii) protect us or any other person from risk.

6.11 We may close your Account for any reason, with at least 30 days’ written notice.

7. Security

7.1 We take reasonable precautions to protect our Website and the information we hold. However, due to the inherent nature of the internet, we cannot guarantee the security of our Website or any information transmitted to us.

7.2 You are responsible for taking your own measures to reduce the risk of viruses or interference with your system.

Security of Your Account

7.3 You are responsible for ensuring that:

(a) only you and your Authorised Representatives use your Account;

(b) your password is kept secure and not shared (except with an Authorised Representative); and

7.4 Our personnel will never ask for your password in an unsolicited email or phone call.

7.5 We are not responsible for unauthorised access to your Account, except where caused by our failure to meet stated security standards.

7.6 You must notify us immediately if your Account is compromised due to:

(a) a lost or stolen device;

(b) your password becoming known to another person; or

7.7 Confirm such notification by email within 24 hours and cooperate fully in any investigation.

7.8 We may implement or update any security measures we deem appropriate at any time.

8. Exclusion of Our Liability

8.1 To the extent permitted by law:

(a) the Website is provided on an “as is” and “as available” basis, with all warranties and conditions (express or implied) excluded; and

(b) we will not be liable under contract, tort (including negligence), or otherwise for any loss or damage in connection with your use of or reliance on our Website.

8.2 You acknowledge that access to our Website is provided at no charge and that these exclusions are fair and reasonable.

9. Third-Party Websites

9.1 Our Website may contain links to third-party websites for your convenience. We do not control or endorse those sites and are not responsible for their content.

9.2 If you link our Website to your own, you must remove the link at our request.

10. Intellectual Property Rights

10.1 We own or have valid licences for all copyright, trademarks and other intellectual property on our Website. All such rights remain with us or our licensors.

10.2 Except for a single copy for private, non-commercial use, no part of our Website may be distributed, copied or incorporated into any document or publication, in any form.

11. General

11.1 These Terms are governed by and construed in accordance with the laws of New Zealand, and you submit to the exclusive jurisdiction of New Zealand courts.

11.2 These Terms constitute the entire agreement between you and us regarding the Website.

11.3 If any provision of these Terms is found invalid or unenforceable, it will be limited or removed to the minimum extent necessary so that the remaining Terms remain in full force.

11.4 Our failure to exercise any right does not constitute a waiver of that right.

Interpretation notes:

(a) Headings are for convenience only.

(b) References to statutes include amendments or replacements.

(d) “Including” means “including, without limitation.”

12. Contact Us

If you have any questions about these Terms or our Website, please contact us at:

Email: info@renovotimber.co.nz

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